Otherwise, contacting Adobe's customer support/technical support would be recommended. If someone on the 'Downloading, Installing, Setting Up' forum kicks your question back to this forum, just post again and make it clear that it's an installation issue, not a Fireworks application/user issue. (As a Mac user who's not experienced this problem, I have little idea how to help here reinstalling Fireworks was a good idea on your part, and it's a bit surprising that it didn't work.) Your issue is a bit more in the domain of technical support. That said, this is a user forum, intended primarily for people with specific questions about the software-how to use a feature, how to accomplish a specific task, etc. (Except for a few individuals, people tend to show up, ask their question, and then leave, or else someone starts a rant against Adobe and then everybody else piles on the latter tend to be the lengthiest threads with the most views.) There's also a shortage of input/help from the community as a whole. There's a lack of input from Adobe on this forum.